We require a copy of your referral before we are able to book an appointment, to facilitate triage to the correct clinic.
Please ensure the referral contains your contact details.
Your referral can be e-mailed (firstname.lastname@example.org) or faxed (02 9922 7220).
Our reception team will contact you once we are able to offer you an appointment.
If you wish to claim Medicare rebates you must have a valid referral. If you do not have a valid referral you will be liable for the entire payment of services. In general, referrals from General Practitioners are valid for 12 months, and specialist referrals are valid for 3 months from the date of first service.
Medicare claims are processed immediately at our rooms, and the Medicare Rebate should be received directly into your nominated bank account within 24 hours.
ATTENDING OUR ROOMS
What to expect:
Please bring list of medications, copies of any pathology reports, Medicare card and concession card if applicable.
Please do not apply any self-tanning lotions or make up on the day of your appointment.
If you have applied fake tan or spray tan recently, we suggest putting off your skin check for 4 weeks. We can still check your skin if you are wearing fake tan, but it tends to change the appearance of your spots when examined and photographed.
If you are attending for a minor procedure, there is no requirement to fast or discontinue any medication (including blood thinners), unless advised by your specialist.
The majority of our patients are referred for specialty medical photography as part of our standard care.
Please allow several hours for your appointment as you may require additional investigations on the day.
While every effort is made to see patients at the appointment times they have been given, unforeseen circumstances may occur which could result in delays. You may wish to phone an hour or so before your appointment time to check that everything is running to schedule.
Cancellation of Appointments
We require 24 hours notice for cancellation or change in your appointment date or time.
Please call or email us if you are running late.
A $50 fee applies for late cancellation or failure to attend appointments.
Full payment is required at the time of attendance.
Our non-invasive diagnostic technologies do not currently have item numbers under the medicare schedule of benefits. Rebates may be available from your private health fund.
We follow evidence-based guidelines to determine the frequency of review, based on individual risk. We encourage and facilitate shared care with your general practitioner and local dermatologist.
If you feel there are instances where we could have done better we would welcome your feedback. Your concerns will always be treated respectfully and resolved promptly. Issues should be raised with your treating specialist or our Practice Manager.